Welcome to Bonsai Direct! Please use the tabs below to find loads of info and answers to any questions or concerns you may have.
If you can’t find the answer to your question, please use the form on the relevant tab to contact us.

Something Else

I need to amend my order.

After an order is placed, we cannot usually amend your order. This is because our system is completely automated. However, we understand that, under certain unusual circumstances, you may need to change some details. If you do need any details changing, please let us know as soon as possible.

Please Note: We regret that we are unable to change details once your order has been shipped. The earlier you let us know, the more chance we have to help! However, you are often able to change details on DPD’s system through the notifications sent to you by DPD.

Need More Help to Change an Order?

Please keep in touch!

An eco-friendly bonsai tree from a small, independent UK business who are conscious about their sustainability and are helping to fight the fight for clean air.

If you are unsure about which bonsai tree is best for you, for your gift, or you have any other queries, please contact us and one of our friendly team will get back to you.

Make sure you sign up for our newsletter  (at the bottom of the page). You will gain priority access to new products and exclusive offers. You can also find us on Facebook, Instagram, Twitter, TikTok and Pinterest for behind the scenes, tutorials and lots of other care advice!

Drag & Drop Files, Choose Files to Upload You can upload up to 4 files.
This helps us resolve your problem more promptly. We also communicate directly with DPD who need us to ensure damages are reported within 24 hours of delivery.



Drag & Drop Files, Choose Files to Upload You can upload up to 3 files.
You may wish to send us a photo of the items that you have received


Drag & Drop Files, Choose Files to Upload You can upload up to 4 files.




If the tabs above don’t answer your question, we are here to help.

We regret that we are unable to refund or exchange any bonsai after 7 days of delivery. This is because they are live plants and we find that after this time they have been out of our care for too long.
However, we are always here to help; if you have any questions about your bonsai, please send us some photos. Thank you for your understanding.

Email Us

SalesAftercareAddress (Office Only)DPD
Office Hours:
9:00 – 16:00, Monday – Friday

Phone:
07860 165086 (Sales Only)

Please Note: We do not work weekends or bank holidays		If you have questions about your bonsai,
please send us some photos.

Email:
help@bonsaidirect.co.uk

Whatsapp:
07860 165086

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Bonsai Direct (Office Only)
Upcott Barns,
Morchard Bishop
Devon
EX17 6NG		99% of orders arrive on the selected date. If you need help with a delivery, please call DPD:

01212 754815

If you have requested Monday delivery, DPD may try to deliver over the weekend to keep on top of parcels. You can control the delivery date once you have received your 1-hour time slot.