Welcome to Bonsai Direct! Please use the tabs below to find loads of info and answers to any questions or concerns you may have.
If you can’t find the answer to your question, please use the form on the relevant tab to contact us.
🌿 Bonsai Delivery Information
📦 FREE UK Mainland Delivery with DPD
We offer FREE next working day delivery on all orders over £30 to:
- England
- Wales
- Southern Scotland (including Glasgow and Edinburgh postcodes)
✅ Order by 3:20pm for next working day delivery
✅ Or choose your preferred delivery date at checkout
You’ll also receive:
🚪 Options to reschedule or leave in a safe place
📱 Text notifications with a 1-hour delivery slot
📨 Orders Under £30
For smaller orders, we use Royal Mail:
- Second Class – Free
- First Class Tracked Delivery – £3.99 upgrade
📅 Premium Delivery Options with DPD
For even more convenience, you can upgrade your delivery:
- Morning Delivery (before 1pm) – £8.99
- Saturday or Sunday Delivery – £8.99
You’ll also receive:
- 📱 Text notifications with a 1-hour delivery slot
- 🚪 Options to reschedule or leave in a safe place
🌄 Delivery to Highlands, Islands & Northern Ireland
We deliver to these areas for a flat rate of £7.99, with a 2 working day service.
This includes:
- Scottish Highlands
- Scottish Islands
- Northern Ireland
- Postcodes: AB31–39, AB40–56, IV, KW, PA20–78, PH1–50, HS, KA27–28, ZE, IM, BT
🗓 You can also choose your delivery date during checkout.
If you need any help with your delivery or have a specific request, feel free to contact our friendly team.
If the tabs above don’t answer your question, we are here to help.
We regret that we are unable to refund or exchange any bonsai after 7 days of delivery. This is because they are live plants and we find that after this time they have been out of our care for too long.
However, we are always here to help; if you have any questions about your bonsai, please send us some photos. Thank you for your understanding.
| Sales | Aftercare | Address (Office Only) | DPD |
|---|---|---|---|
| Office Hours: 9:00 – 16:00, Monday – Friday Phone: 07860 165086 (Sales Only) Please Note: We do not work weekends or bank holidays | If you have questions about your bonsai, please send us some photos. Email: help@bonsaidirect.co.uk Whatsapp: 07860 165086 Instagram Facebook | Bonsai Direct (Office Only) Upcott Barns, Morchard Bishop Devon EX17 6NG | 99% of orders arrive on the selected date. If you need help with a delivery, please call DPD: 01212 754815 If you have requested Monday delivery, DPD may try to deliver over the weekend to keep on top of parcels. You can control the delivery date once you have received your 1-hour time slot. |
