Welcome to Bonsai Direct! Please use the tabs below to find loads of info and answers to any questions or concerns you may have.
If you can’t find the answer to your question, please use the form on the relevant tab to contact us.
How long is the bonsai okay in the box?
All bonsai are soaked prior to dispatch to ensure that the do not dry out during transit. In our experience, this means the bonsai should be fine in the box for 3-4 days after delivery.
However, we strongly advise to check that all items are in perfect condition upon delivery, and to notify us as soon ad possible of any issues.
Bear in mind that some varieties may be able to cope for longer / shorter periods. The time of year can also affect the bonsai condition when kept in the box. For example when it’s hot, even though the bonsai is in the dark (which reduces the rate of transpiration), it will require water more quickly than in cooler periods.
If the tabs above don’t answer your question, we are here to help.
We regret that we are unable to refund or exchange any bonsai after 7 days of delivery. This is because they are live plants and we find that after this time they have been out of our care for too long.
However, we are always here to help; if you have any questions about your bonsai, please send us some photos. Thank you for your understanding.
| Sales | Aftercare | Address (Office Only) | DPD |
|---|---|---|---|
| Office Hours: 9:00 – 16:00, Monday – Friday Phone: 07860 165086 (Sales Only) Please Note: We do not work weekends or bank holidays | If you have questions about your bonsai, please send us some photos. Email: help@bonsaidirect.co.uk Whatsapp: 07860 165086 Instagram Facebook | Bonsai Direct (Office Only) Upcott Barns, Morchard Bishop Devon EX17 6NG | 99% of orders arrive on the selected date. If you need help with a delivery, please call DPD: 01212 754815 If you have requested Monday delivery, DPD may try to deliver over the weekend to keep on top of parcels. You can control the delivery date once you have received your 1-hour time slot. |
