Welcome to Bonsai Direct! Please use the tabs below to find loads of info and answers to any questions or concerns you may have.
If you can’t find the answer to your question, please use the form on the relevant tab to contact us.

Will my indoor bonsai drop its leaves in winter?
Most indoor bonsai will drop some of their leaves during winter. This is because of the temperature change, and some bonsai will drop more leaves than others. You may find that the leaves turn yellow (but not crispy) and drop. This is completely normal and nothing to worry about. During winter, it is important to remember that the bonsai will not be growing as fast as they would during summer, so it may take a while before you see the new growth coming through. This will also mean that the bonsai will need less water during colder months, so don’t don’t be worried if you feel you aren’t watering your bonsai very much!
Will my outdoor bonsai drop its leaves in the winter?
If your bonsai is evergreen, then it won’t loose its leaves in the winter, which means you should have a lovely canopy all year round!
If you have a deciduous variety of bonsai, then the bonsai will drop all of its leaves over winter. This is a wonderful time to admire and truly appreciate the trunk and branch structure of your bonsai.
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An eco-friendly bonsai tree from a small, independent UK business who are conscious about their sustainability and are helping to fight the fight for clean air.
If you are unsure about which bonsai tree is best for you, for your gift, or you have any other queries, please contact us and one of our friendly team will get back to you.
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If the tabs above don’t answer your question, we are here to help.
We regret that we are unable to refund or exchange any bonsai after 7 days of delivery. This is because they are live plants and we find that after this time they have been out of our care for too long.
However, we are always here to help; if you have any questions about your bonsai, please send us some photos. Thank you for your understanding.
| Sales | Aftercare | Address (Office Only) | DPD |
|---|---|---|---|
| Office Hours: 9:00 – 16:00, Monday – Friday Phone: 07860 165086 (Sales Only) Please Note: We do not work weekends or bank holidays | If you have questions about your bonsai, please send us some photos. Email: help@bonsaidirect.co.uk Whatsapp: 07860 165086 Instagram Facebook | Bonsai Direct (Office Only) Upcott Barns, Morchard Bishop Devon EX17 6NG | 99% of orders arrive on the selected date. If you need help with a delivery, please call DPD: 01212 754815 If you have requested Monday delivery, DPD may try to deliver over the weekend to keep on top of parcels. You can control the delivery date once you have received your 1-hour time slot. |

