Welcome to Bonsai Direct! Please use the tabs below to find loads of info and answers to any questions or concerns you may have.
If you can’t find the answer to your question, please use the form on the relevant tab to contact us.
Bonsai Care
Is your bonsai dropping leaves?
If you bonsai is dropping leaves, there are a few different reasons why this could be happening:
Symptoms | What to do next | Image | |
|---|---|---|---|
| Reacclimatising (Very common and nothing to worry about) | – Normally happens within 2 months of receiving/moving your bonsai – Older leaves will drop (those closer to the trunk) – Newer (often a lighter green) leaves will start growing at the ends of the branches | – Please give your bonsai some time to acclimatise to its new location. – Keep the soil just damp to the touch at all times. – It can often take 4-6 weeks before new buds appear | ![]() |
| Underwatering (very common and very serious) | – Often during hotter periods, but can happen at any time of the year – Older and newer leaves are effected – Leaves go yellow/brown and crispy – Symptoms are displayed fairly quickly | – Please stand your bonsai in a container of water for 1 hour so the water just covers the top of the pot. – Please watch our watering video and keep the soil damp at all times – It can often take 6-8 weeks before you see any signs of improvement | ![]() |
| Overwatering (less common and slightly serious) | – Often during cooler periods, but can happen any time of the year – Older and newer leaves are effected – Leaves go black/brown – Symptoms for overwatering can take a while to show | – Please watch our watering video and keep the soil just damp at all times – It can often take 6-8 weeks before you see any signs of improvement | ![]() |
If the tabs above don’t answer your question, we are here to help.
We regret that we are unable to refund or exchange any bonsai after 7 days of delivery. This is because they are live plants and we find that after this time they have been out of our care for too long.
However, we are always here to help; if you have any questions about your bonsai, please send us some photos. Thank you for your understanding.
| Sales | Aftercare | Address (Office Only) | DPD |
|---|---|---|---|
| Office Hours: 9:00 – 16:00, Monday – Friday Phone: 07860 165086 (Sales Only) Please Note: We do not work weekends or bank holidays | If you have questions about your bonsai, please send us some photos. Email: help@bonsaidirect.co.uk Whatsapp: 07860 165086 Instagram Facebook | Bonsai Direct (Office Only) Upcott Barns, Morchard Bishop Devon EX17 6NG | 99% of orders arrive on the selected date. If you need help with a delivery, please call DPD: 01212 754815 If you have requested Monday delivery, DPD may try to deliver over the weekend to keep on top of parcels. You can control the delivery date once you have received your 1-hour time slot. |




